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Welcome Rehab Patients & Families!

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At Gillette, we are constantly innovating to support expert patient experience.  We are excited to offer a cutting-edge solution that makes remote care more accessible and practical.

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Medical Memory is a HIPAA-compliant app that empowers families to record their children’s progress from home.

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These recordings can then be securely shared with our expert rehab team for thorough evaluation and ongoing care.  Thus allowing our expert care team to support patients more effectively.

Why Choose Remote Video Check-ins?

  • Innovation and Convenience: Record at times that suit your family's schedule.

  • Peace of Mind: Stay connected with your child’s care team, even from a distance.

  • Expert Inclusive Care: Our rehab specialists will provide detailed evaluations and tailored advice as you would in person.

How it Works

Record

Capture your child's activities, exercises, or any concerns using the easy-to-use Medical Memory app.

Share

Videos are automatically uploaded securely and directly to our expert rehab team through the app. Feel confident that all recordings are protected under HIPAA regulations.

Evaluate

With this innovative approach, Gillette Children’s specialized and executive rehab care team will review the video, assess your child's progress, and provide personalized feedback and recommendations.

How to Download Medical Memory 

Questions and Support

Jennifer Hidalgo
patient@themedicalmemory.com
1-855-667-4000
 

Quick Q&A

Where do I get an Authorization Code?​

  • You must obtain an Authorization for the Medical Memory Provider App from your Rehab Care Team at Gillette Children’s

  • Still having issues? Contact support at 855-500-0051 or Support@TheMedicalMemory.com

How long of a video can I record

There is no time limit on recording length. However, you should only record what was recommended by your care team. Please note that video upload will vary based on the length of the video and your internet speed.  â€‹

I can't see the authorization code in the iOS App

Ensure that your device is not in dark mode.  Dark mode contrasts the display.

You can temporarily turn off dark mode while entering the authorization code and then turn it on once that's complete.

Still having issues? Contact support at 855-500-0051 or Support@TheMedicalMemory.com

Can I view the video I recorded?

  • The videos are uploaded to a secure site that is accessible by your care team only. 

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Did my video upload to my care team?

  • Once you save and Send your video, it is automatically uploaded. However, you need to ensure that you leave your App open until the video fully uploads for the facility to access. You can check the upload status on the app's home screen and tap the Upload Cloud in the upper right-hand corner, next to the Settings Gear.

  • The green status dot is Ready for Viewing by your care team.

  • The red status dot indicates an error. If the upload isn't complete, try holding the dot for the 'Retry' option to appear and contact Support.

  • Yellow status dot is pending upload, keep App open until complete.​

Still, having issues? Contact support at 855-500-0051 or Support@TheMedicalMemory.com

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