Communicating medical information to our patients is extremely important but at times can be quite difficult. Communication barriers in healthcare can hinder patient health outcomes and satisfaction, leading to negative reviews and ultimately fewer referrals.
Effective communication should be one of the primary focuses of your practice.
Here are a few of our top tips for overcoming communication barriers in healthcare.
Ask your patient to be a parrot.
To avoid communication barriers in healthcare, make sure your patient understands everything you have explained. Sure they can listen to you, but you want to know that they have processed that information. Ask the patient to ‘parrot back’ what they do understand. You will be able to uncover what they missed or misinterpreted so you can easily go back over that aspect again for them.
Did you know that 90% of information transmitted to the brain is visual? You’ll be astounded by how much better your patient remembers information by using visual prompts or even using your hands. Using visual prompts during the visit will help patients remember more long-term, in turn improving patient compliance with follow up care.
Record each visit.
Using personalized video recordings will bridge the gap in doctor-patient communication without interrupting how healthcare works. Medical Memory will help to breakdown any communication barriers in healthcare, increase compliance and improve patient satisfaction and recall. In a secure, HIPAA-compliant portal, patients can watch and share their videos, while providers receive increased data on what is critical for succeeding in today’s value-based healthcare environment – increased patient satisfaction, impactful analytics, and increased practice efficiency.
Always use easy-to-understand language.
Medical terminology isn’t easy to understand. When you use clear, simple language and words the patient will understand, it will help patients to trust you and adhere to what was said.
Learn to listen and understand.
Many people tend to forget that listening plays a huge part in excellent communication. Nothing replaces listening—truly listening—to your patients. Give the patient 110% of your attention and provide support and advice to encourage them to express any fears or concerns. Listening will allow you the opportunity to gather all information needed to provide the best care possible. Active listening makes patients more receptive to treatment.
Break down those communication barriers in healthcare! Start honing your communication skills using these 4 tips for successful practice efficiency and positive patient outcomes.
Medical Memory creates clear communications and gives patients a sense of control. Learn more about how you can improve communication with Medical Memory!