Family Share App by the Medical Memory will help you remember your care details and give you an easy way to keep your family involved in your care plan. No need to take notes or bring a loved one with you to your appointment. Simply ask your doctor if you can record the conversation.
Patients and Families, Need Assistance?
Fill out our form to have our support team contact you.
Learn how to enroll for Medical Memory as a Patient
Learn how to use Medical Memory Family Share App
Frequently Asked Questions
This is typically a browser error with our system. In your email, open your most recent Account Invitation email once again, instead of clicking on the button to Accept Invitation, instead click the link directly below the button it says ‘If the link is not working, try copying the link below’. That should immediately take you to the Sign Up page where you will see your name, date of birth and email and have the option to create a password. If you still need assistance please don’t hesitate to contact us below.
Call – 855-667-4000
Email – Patient@TheMedicalMemory.com
Use the QR Code at the bottom of the page or from your healthcare facility. Once scanned with your phone camera, a hyperlink will open with the Sign Up page.
Fill in:
- Patient First Name
- Patient Last Name
- Patient Date Of Birth,
- Patient Email and Optional Patient Cell Phone Number
- Select the Healthcare Facility that you will be visiting
You can also watch the help video for step by step directions. If you still need assistance please don’t hesitate to contact us below.
Call – 855-667-4000
Email – Patient@TheMedicalMemory.com
No, Medical Memory is free to patients and their families. We also offer a free patient app that can be downloaded on any smartphone or iPad
Your account invitation is sent instantaneously once your provider’s office registers your email, or when a patient shares a video with you by entering your email into their video Share Box.
- Often times email carriers will filter this initial email into your spam folder. Check there first.
- You can also try searching your inbox for ‘Medical Memory’.
- Still didn’t receive an invitation? Click here to have a new email sent to you
- If you tried the above options and are still missing your Account Invitation email there could have been a typo when your email was entered into our system. Fill out the form at the top of this page or call or email us for further assistance.
If you need further assistance contact Patient Support:
Call – 855-667-4000
Email – Patient@TheMedicalMemory.com
If you are on a computer
- Our platform operates best on Google Chrome, Microsoft Edge and Firefox. Be sure your browser is running the current version by checking for updates in your BROWSER SETTINGS
If you are on a mobile device or tablet
- Video playback on mobile and tablet browsers are usually not supported. Download our free patient app and log in to view your videos.
Still encountering a playback problem? Contact Patient Support:
Call – 855-667-4000
Email – Patient@TheMedicalMemory.com
- Log in to your Medical Memory account
- Open/View the individual video you want to share
- Scroll down under the video playing and you will see ‘Shares’
- Enter the email address of the person you want to share to (to enter more than one email separate the emails with a semicolon)
- Leave a message for the recipient if you choose
- Click ‘Share’ in the bottom right corner
- Log in to your Medical Memory account
- Hover over your name in the upper right corner and click on ‘My Sharing’
- Enter the email address of the person you want to share to (to enter more than one email separate the emails with a semicolon)
- Please note that you will need to first share any individual videos that you have received if you would like them to view ones already in your account. This feature will only share any future videos received
- Log in to your Medical Memory account
- Open each individual video and scroll down to the ‘Share’ box
- Click the ‘X’ next to the email(s) you want to remove access to the video. When the email is removed so will their access to the video
- To remove all future shares, hover over your name in the upper right corner and click ‘My Sharing’
- Click the ‘X’ next to the email(s) you want to remove access to all future videos. When the email is removed they will no longer receive access to your videos.
Contact Patient Support:
Call – 855-667-4000
Email – Patient@TheMedicalMemory.com
When you see ‘Uploading’ status on your video, and are unable to view it, this is a delay on your video upload from your Providers office. You can contact your Provider and inform them the video isn’t uploaded. Or you can contact our patient support line and we will connect with the providers office and have them refresh your uploading video.
Contact Patient Support:
Call – 855-667-4000
Email – Patient@TheMedicalMemory.com
No, videos cannot not be downloaded or saved from our website. For HIPAA security, all videos are saved on our server.
You can easily change your password by clicking here. Fill in your email to have an email sent to you with a link to create a new password.
Everyday, someone experiences healthcare in a way they weren’t expecting. Clinical visits can be filled with extensive medical language. Combine that with high stress and emotion, and often patients become overwhelmed and anxious during these important conversations. With Medical Memory, patients are able to review and rewatch these important details, and can share these videos with their continuum of care. Especially when a loved one lives elsewhere, our tool helps all patients and family to support one another, but all having access to these vital details.
Yes, Medical Memory is a secure application with a 2-Factor identification for login with a 256 bit encryption. Our technology has been vetted by many predominant healthcare systems and teaching hospitals.
Record
Strengthen trust between you and your doctor
Ask your doctor to Record with Medical Memory. You will never forget important details of your appointments. Re-watch your video in your own home to capture what you may have forgot or heard incorrectly.
+ Capture crucial medical information, diagnosis and instructions from each of your doctor’s visits.
+ Remember everything your doctor said. Studies show patients can forget as much as 80% of what they are told during an appointment.
Share
Keep family up to-date
Securely share your videos with friends, family, or your continuum of care. Keep your loved ones informed of diagnosis, pre/post operative care instructions, updates, and appointments.
+ Share every detail of your appointment with your loved ones. Key for helping you make the best decisions about your care.
+ Eliminate the confusion of “What did the doctor say”.
Scan the QR Code to Enroll to Your Facility & Download the HIPAA Compliant Patient and Family Share App today to begin watching and sharing your videos.
DOWNLOAD The Medical Memory Family Share App
ENROLL by filling in PATIENT name, date of birth, the PATIENT’S email address and create a 8 character password. Tap ‘Sign Up’. Read and tap ‘I AGREE’ to the Terms of the Service. Check your email to confirm your account. Sign In to the App.
RECORD by tapping the camera icon in the lower right of the screen. Fill in the practice name and provider as accurately as possible. Always get permission from the provider before recording.
WATCH/SHARE your video directly from the App.
Patient Testimonials
Download Family Share App Today
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