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Welcome!!
Elevating 
Communication Skills

Record your consultations

Watch your video, be self-aware

Seek coaching from a peer or expert

 Practice! Practice the Changes and Repeat!

Training Resource Sections: 

Elevate your communication! Close more cases! 

Perform 

Just like top athletes, reviewing game tapes, RECORD consultations to watch your self or seek coaching from a peer

Share

Share your video with coaches, and peers to get support, training, and ideas.

Score

You get what you measure.  Choose the skills that matter to practice, and see how you improve over time.

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"For quality assurance and training purposes we video record our consultations"

How to Record

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Training and Coaching Resources

5 ways to improve your communication skills:

  • Record your consultations

  • Watch your video, be self-aware

  • Seek coaching from a peer or expert

  • Practice, Practice, Practice the Changes

  • Repeat!

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Quick Q&A

Why Isn't My Video Uploading?

Why Isn't My Video Uploading?

  • Video upload is dependent on WIFI speed. If your video is more than 10 minutes, uploading will likely take about 15 minutes (depending on the WIFI upload speed). Keep the App open to allow the upload to continue.

  • If the video still hasn’t been uploaded, check that your iOS is up to date. Pending iOS software updates can prevent the video upload.

  • Still, having issues? Contact support at 855-500-0051 or Support@TheMedicalMemory.com

How do I view videos shared with me?

How do I view videos shared with me?

  • Log in to your Medical Memory account and click on ‘My Videos’ you’ll see the Watchlist of videos you have not viewed yet. Videos to view again will be in Videos sent to me.

I completed a digital coaching card but didn’t receive the results.

I completed a digital coaching card but didn’t receive the results.

  • I completed a digital coaching card but didn’t receive the results.

  • Results from the completed survey cards will be shared within 1 business with the coach and the PCC/PCA the coaching card was completed for.

  • View the completed scorecard repository here. Obtain the password from your admin or coach

​​How long are videos stored?

​​How long are videos stored?

  • Videos expire at 90 days.  Please get in touch with us immediately if you want a video pulled from the auto-delete queue.

Did my video save?

Did my video save?

  • Once you tap ‘Save’ on the record screen your video will immediately begin to upload. To verify your video is uploading tap the upload cloud on the home screen in the upper right corner.

I'm trying to view my video but the status is:

I'm trying to view my video but the status is:

  • Uploading --- Uploading status means the video is still on the device and has not fully uploaded to the secure cloud. Open the Medical Memory app and the video queue will finalize any videos not uploaded

  • Transcoding --- This is the final step of uploading. Wait a couple more minutes and refresh your online dashboard, the status will change to Ready when ready to view.

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