Patients that have an email resembling 07c17e77-12f4-48b8-a25a-f39e7cd23dd6@example.com means that the email field during their sign up was left blank. Once the email field is blank our system assigns a unique account identifier. An email can be updated on the App in the new Record workflow (June 2020) or by contacting support to update the patient email. Videos in accounts with @example.com emails can not be viewed unless an MPOA is assigned to the account.

If a patient has multiple accounts you can email or call support to have accounts merged. Medical Memory Support support@themedicalmemory.com or 855-500-0051

MPOA is the Medical Power Of Attorney for a patient. It can also be the hospitals Patient Representative. Once an MPOA is filled in all videos recorded on the patient account will automatically and instantly be shared to the MPOA. Videos are still recorded under the patient account and name, but shared to MPOA. MPOA also has the ability to share any videos on behalf of the patient at their discretion. Contact support to have any previously recorded videos shared from the account that were recorded prior to the MPOA being added.

To have an MPOA removed contact Medical Memory Support support@themedicalmemory.com or 855-500-0051

Be sure to leave the App open for a few minutes after your last recording. You can check the status of the video upload on the Home Page of the App and tap on the Upload Cloud in the upper right corner. A green status means it’s fully uploaded and ready for you and the patient to view on the website. Yellow or Orange status means the video upload needs refreshed, simply press and hold on the line and the refresh should resume. Red status means an error – contact support for further assistance.

Medical Memory Support 855-500-0051 or support@themedicalmemory.com

Message is great when Providers are prepared to see a set of patients. Set up your queue from your Message Tool in the App or on your login via a computer. One tap to record with each patient without needing to search and locate their account prior. This allows for seamless transition between your patients. This is great for Rounding or Inpatient usage when departments have the same patients from shift to shift.

If a patient has multiple accounts you can email or call support to have accounts merged. Medical Memory Support support@themedicalmemory.com or 855-500-0051

Use the ‘Send and View’ feature to have patients watch a single video in full and consent to the content if required, all from the App in Clinic or In Person. Patient will also still have a copy of the video to watch in their own account as often as needed.

If a patient has multiple accounts you can email or call support to have accounts merged. Medical Memory Support support@themedicalmemory.com or 855-500-0051

Send and View only works with one video. To send multiple videos to a patient, the view immediately option is not available. If you have more than one video that you consistently want to have patients watch back to back while in person, please contact Support@TheMedicalMemory.com or 855-500-0051 to have videos merged and uploaded in one file.

Log in with the Provider’s credentials from a computer browser to themedicalmemory.com > hover over the Practice Name in the upper right corner > Click on Inform Library > Click on Activity in the upper-middle left and see the video status of your patients.

Medical Memory Support support@themedicalmemory.com or 855-500-0051