Questions and Support
Jennifer Hidalgo
support@themedicalmemory.com
1-855-500-0051
Quick Q&A
Where do I get an Authorization Code?​
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Firms may already have a device, like an iPad, set up with the Medical Memory Provider App. If your firm does not have a device, it's easy to download and set up!
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Obtain Authorization for the Medical Memory Provider App from the State of Washington by emailing IMEThirdPartyRecording@lni.wa.gov. A unique, single-use Authorization code will be provided.
How long of a video can I record
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There is no time limit on recording length. Please note that video upload will vary based on the length of the video and your internet speed.
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You may record back to back even if the previous video hasn't fully uploaded yet.
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Leave your Medical Memory App open for a few minutes to ensure longer videos fully upload.
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Check the status of the upload from the App homepage by tapping the Upload Cloud in the upper right corner.
I can't see the authorization code in the iOS App
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Ensure that your device is not in dark mode. Dark mode contrasts the display.
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You can temporarily turn off dark mode while entering the authorization code and then turn it on once that's complete.
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Still having issues? Contact support at 855-500-0051 or Support@TheMedicalMemory.com
Can I, as an Examiner, view the video I recorded?
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The videos are uploaded to a secure site that is accessible by IME Program Coordinator team only.
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To request access to a video email: IMEThirdPartyRecording@lni.wa.gov. Include the Date of the IME, Claim # and Worker Name.
Can a worker obtain access?​​​
