Less Repetition. More Protection.
Better Care.
Build a personalized library of treatment + surgical consent videos.
Record custom care recommendations.
Share with patients, track engagement.
Educate once—ensure it's delivered every time.
Healthcare Team App
Record patient interactions easily, securely, and send custom care videos directly to their device.
Patient & Family App
Watch, review, and share important medical instructions with family members anytime, anywhere.
Built for Every Step of the Care Journey
From recording at the bedside to consent at home — one platform that keeps patients informed and providers efficient.
HIPAA-Compliant
Patient data is protected end-to-end on a certified, secure platform.
Reduce Incoming Calls
Record the message once at the bedside — patients and families can re-watch instead of calling back.
Save Time with Custom Videos
Deliver personalized education and surgical consent videos directly to patients.
No App Download Needed
Patients receive a secure link via text or email to login and watch instantly.
Electronic Consent
Patients confirm understanding and provide digital consent after watching.
Family Sharing
Patients re-watch and share videos with loved ones anytime, anywhere.
Track Engagement
See exactly when patients have watched their videos — close the loop on care.
Mitigate Risk
Create a documented record of patient education and consent — reducing liability for providers and healthcare systems.
A seamless, secure workflow designed to improve patient comprehension and reduce provider liability.
Download the HIPAA Compliant App
Available on any smart device for both healthcare teams and patients/families.
Send Custom Videos
From the moment a patient arrives, send custom videos for informed consent, medications, and facility education.
Record Live
Record important information like discharge instructions or rehab exercises. Perfect for updates from Critical Care or NICU.
Watch, Review & Share
Patients receive a text or email to securely review videos, consent to procedures, and easily share with their support system.
Sample Use Cases
Discover how different departments leverage The Medical Memory to improve care and reduce readmissions.
Brain and Spine Surgery
Save Time + Mitigate RiskSend pre-operative education and post-surgical care videos to neurosurgery patients and their families — improving comprehension and reducing anxiety before and after complex procedures.
View Surgical VideosInpatient Nurse Updates and Provider Rounding
NICU + ICU + Critical Care + Rounding
Nurses can record rounds of babies or critical patients to send to family members who can't be there.
View Use CasesRehab and Therapy
Better Outcomes at HomeRecord physical therapy appointments for patients to track progress and rewatch exact movement instructions.
View Rehab Use CasesEmergency Discharge
Reduce ReadmissionsChoose from our library of videos of the most common treatments in the ER. Or record discharge instructions for patients to review at home reducing readmissions and call-backs.
View Patient VideosSurgery Informed Consent
Cover risks, benefits and alternatives
Send standardized videos to mitigate malpractice risk and ensure patients fully understand procedures.
View Surgery Consent VideosPharmacy & Meds to Beds
Increase Adherence + First FillRecording medication instructions helps with patient adherence and increases first-fill percentages.
View Pharmacy VideosTreatment Coordinator and Provider Coaching
Improve Communication and Patient Experience Scores
Record your consultations and share the video internally or with our team of expert communication coaches to improve how you explain treatment and improve patient experience.
Frequently Asked Questions
What is The Medical Memory?
The Medical Memory is a HIPAA-compliant video platform for healthcare teams and patients. Providers build a library of treatment and surgical consent videos, record custom care instructions, share them with patients, and track engagement — so education is given once and delivered every time.
What is video informed consent?
Video informed consent uses a video to walk patients through the risks, benefits, and alternatives of a procedure before they sign. With The Medical Memory, patients watch the video, confirm they understand, and provide electronic consent, creating a documented record of what they were shown.
How does video informed consent help reduce malpractice risk?
Video removes the "he said / she said" from informed consent conversations. Every patient receives the same complete explanation of risks, benefits, and alternatives, and the platform documents that they watched it and confirmed their understanding — protecting providers and healthcare systems.
Is The Medical Memory HIPAA compliant?
Yes. The Medical Memory is a HIPAA-compliant platform, and patient data is protected end-to-end on a secure platform.
Do patients need to download an app?
No. Patients receive a secure link by text or email and can log in and watch instantly. A Patient & Family app is also available on the App Store for those who prefer it.
Can patients share videos with their family?
Yes. Patients can re-watch their videos and share them with family members and their support system anytime, anywhere.
Which surgeries have ready-made informed consent videos?
Vascular surgery videos are available now, including aneurysm clipping, aneurysm coiling, AVM resection, bypass for moyamoya disease, carotid endarterectomy, cerebral angiogram and balloon angioplasty, diagnostic cerebral angiogram, endovascular embolization, and EVD and ICP monitor placement. Oncology, orthopedic surgery, OB/GYN, and cardiology videos are in development, and you can request a video for any procedure.
Can we create our own videos?
Yes. You can record your consent conversation live with the patient, upload existing PowerPoints with voiceover or other videos, upload standardized consent and conflict-of-interest disclosure videos, or work with our team to create professional animated whiteboard videos for your most common surgeries.
Can I see whether a patient watched their video?
Yes. The Medical Memory tracks engagement so you can see exactly when patients have watched their videos and close the loop on care.
Which departments use The Medical Memory?
Common uses include brain and spine surgery, surgical informed consent, NICU, ICU and critical care nurse updates, rehab and physical therapy, emergency discharge instructions, pharmacy and meds-to-beds medication instructions, and treatment coordinator and provider communication coaching.
How do I get started?
with our team to see the video library and discuss your specific use case.
In The News
Recognized by leading publications across the healthcare industry.
"The Appointment Ends. Now the Patient Is Listening."
Read Article7 NEWS"As local hospitals ban visitors, local startup helps doctors communicate"
Read ArticleBECKER's"Recording Discharge Cuts Readmission by 15% in 6 Months"
Read ArticleJAMA"Can Patients Make Recordings of Medical Encounters?"
Read ArticleFORBES"Why You Should Record Your Doctor Visits"
Read ArticleKTAR News"App connects COVID-19 patients to loved ones"
Read ArticleReady to transform patient communication?
Join leading hospitals and clinics using The Medical Memory to reduce readmissions, mitigate risk, and improve patient satisfaction.