Take 1: Patient
A Patient Communication Podcast
Julie Soukup Hosts. With Medical Memory recording over 150,000 (and counting) patients, we felt it relevant to start discussing what are the best practices in patient communication and how can we optimize these conversations now captured and recorded by video.
We will be meeting with industry and video communication experts about how to elevate these conversations to optimize time, and maximize the patient experience. What can we learn from the medical and surrounding industries now that the camera is on, and the patient is watching? STAY TUNED
![](https://static.wixstatic.com/media/a8bf39_a9c5d735220643798b45e49f770803b6~mv2.jpg/v1/fill/w_537,h_537,al_c,lg_1,q_80,enc_auto/a8bf39_a9c5d735220643798b45e49f770803b6~mv2.jpg)
![Record Discharge and Record Medication Instructions and allow patients to rewatch this information. Send pre-recorded medication instructions and opiod instructions](https://static.wixstatic.com/media/a8bf39_8144adcba2444b48b74d31b17cc212fc~mv2.jpg/v1/fill/w_55,h_113,al_c,q_80,usm_0.66_1.00_0.01,blur_2,enc_auto/a8bf39_8144adcba2444b48b74d31b17cc212fc~mv2.jpg)
![Patient Sign-in is easy on our HIPAA-Compliant app allowing providers to easily record their doctor visits](https://static.wixstatic.com/media/a8bf39_532ea21e122f44748d5828afde2d8b60~mv2.png/v1/fill/w_54,h_104,al_c,q_85,usm_0.66_1.00_0.01,blur_2,enc_auto/Communication%20Deck%20(2)_edited_edited.png)
![Medical Memory is a HIPAA-Compliant app to record patient visits, record rounding, record discharge, or send pre-recorded videos to patients to help educate](https://static.wixstatic.com/media/a8bf39_06b8ce96b19941f6ab3b0e5abb733f7b~mv2.png/v1/fill/w_54,h_105,al_c,q_85,usm_0.66_1.00_0.01,blur_2,enc_auto/Communication%20Deck%20(3)_edited_edited.png)
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Send Custom Videos to Patients
From the moment your patient walks into your clinic or hospital, they can begin receiving custom videos educating them about your facility and care.
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Then, send custom videos for their care. Examples include informed consent, medication information, post op instructions etc.
Patients Receive Text/Email to Review Videos
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Record Live
Patients and Providers can record important information about their care. Examples include medication instructions, discharge information, rehab exercises, and anything to help promote education, healing, and care.
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Whether Patients are recording with the Patient App, or Providers are recording on theirs, all have access to rewatch and share. ​
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In addition, using the provider app, healthcare nurses and providers can record also in Critical Care, NICU, and other areas where sending updates to the family is important.
![Recording patients is one of the easiest ways to improve patient communication and increase HCAHPS Scores](https://static.wixstatic.com/media/a8bf39_573e2e64bfeb4f2093a95dcaffe7b42f~mv2.png/v1/fill/w_53,h_27,al_c,q_85,usm_0.66_1.00_0.01,blur_2,enc_auto/phone%20ready%20to%20record_edited_edited.png)
![Sending videos to patients is an easy way to educate them and increase patient experience scores](https://static.wixstatic.com/media/a8bf39_d36ab712f37b4a1587fb833bbe1cefc7~mv2.png/v1/fill/w_51,h_26,al_c,q_85,usm_0.66_1.00_0.01,blur_2,enc_auto/a8bf39_d36ab712f37b4a1587fb833bbe1cefc7~mv2.png)
![Send patients pre-op and post-op instructions so patients better understand their surgical instructions. Mitigate malpractice with Video Education](https://static.wixstatic.com/media/a8bf39_d9bf171ce7bb416e9c75e9b46beb689f~mv2.png/v1/fill/w_56,h_113,al_c,q_85,usm_0.66_1.00_0.01,blur_2,enc_auto/Primary%20Care%20Image_edited.png)
![Use video to mitigate malpractice by ensuring patients have access to the risks benefits and alternatives](https://static.wixstatic.com/media/a8bf39_6277fabe3e1848ceb9518238a1579210~mv2.png/v1/fill/w_54,h_105,al_c,q_85,usm_0.66_1.00_0.01,blur_2,enc_auto/Communication%20Deck%20(1)_edited_edited.png)
![Send patients conflict of interest or pre-recorded videos about informed consent or send videos about pre and post operative instructions](https://static.wixstatic.com/media/a8bf39_a230043f08194451bac912fb1de7fda2~mv2.png/v1/fill/w_56,h_117,al_c,q_85,usm_0.66_1.00_0.01,blur_2,enc_auto/a8bf39_a230043f08194451bac912fb1de7fda2~mv2.png)
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Patient Watches,
Reviews,
Consents,
and/or Shares
From the moment your patient walks into your clinic or hospital, they can begin receiving custom videos educating them about your facility and care.
​
Then, send custom videos for their care. Examples include informed consent, medication information, post op instructions etc.
Patients Receive Text/Email to Review Videos
Mitigating
Malpractice Risk
Patient Experience and
HCAHPS Impact
![](https://static.wixstatic.com/media/84770f_d33ed5a047724ede9b2f8527834e0dfb~mv2.jpg/v1/fill/w_147,h_97,al_c,q_80,usm_0.66_1.00_0.01,blur_2,enc_auto/84770f_d33ed5a047724ede9b2f8527834e0dfb~mv2.jpg)
Secure and Private
The Medical Memory is HIPAA compliant, ensuring that your personal health information is always secure and private.
24/7 Customer Support
Our customer support team is available 24/7 to assist you with any questions or concerns you may have.
Easy to Use
The Medical Memory app is user-friendly and easy to navigate, making it simple for patients and providers to record and access care visit information.