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Take 1: Patient

A Patient Communication Podcast

Julie Soukup Hosts. With Medical Memory recording over 150,000 (and counting) patients, we felt it relevant to start discussing what are the best practices in patient communication and how can we optimize these conversations now captured and recorded by video.

 

We will be meeting with industry and video communication experts about how to elevate these conversations to optimize time, and maximize the patient experience. What can we learn from the medical and surrounding industries now that the camera is on, and the patient is watching? STAY TUNED

Take 1 Patint

Stop. Start. Continue.

A Reconciliation of the Pharmacy Industry Podcast

John McMillan and Julie Soukup Host

Welcome to "Stop Start Continue: A Reconciliation of the Pharmacy Industry," sponsored by Medical Memory. In each episode, we'll chat with top pharmacy thinkers to discuss what needs to change, what needs to start, and what best practices should continue in the industry. Our guests include industry leaders from all practice sites, regulatory experts, and patient safety advocates. We'll uncover what is propelling pharmacy forward and what obstacles are preventing further progress. Join us on this informative journey.

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Mitigating 
Malpractice Risk 

Legal Opinion Letter: How Recording Mitigates Risk
 

Click here to download

Patient Experience and
HCAHPS Impact

Download our Hospital or Practice Action Plan for Implementation 

Click here to download

Where we're used

The family dynamic has been improved greatly.  We’ve already calmed the waters in that family situation because everyone has access to that visit and everyone all over the country now can relax and Understand exactly what’s being said.”

 

and when these people call me, they don’t need much time on the phone to understand something because they just watched the hour long consult.

 

‘It saves us a ton of time in the clinic. The Call Backs, the Confusion, have been dramatically reduced by the use of this technology.

Dr. Scott Tannehill,

Radiation Oncology

Arizona Center for Cancer Care

We implemented Medical Memory prior to COVID and thought it vastly improved the performance of our physician staff while offering patients a valuable source of recall.  Since the onset of COVID, Medical Memory has proven essential to our practice by serving as an integral communication resource.  What was once an anomaly to my practice routine is now an essential tool for positive patient interactions.

Dr. Harry Van Loveren

Neurosurgeon 

Chairman of USF Health Department of Neurosurgery

Vise Dean, Office of Clinical Affairs 

We recorded our last three minutes of our conversations with them where we talked about risks, benefits and alternatives.

 

Those people who didn’t have access really seaked it. They had 90% of them said ‘I wish I had access to those videos’   

 

In my practice, patients were videoing me without my consent.  They take out their phone and they hit record. It takes that power out of your own hands, so we thought, lets shift that power back to us.

Dr. Steve Chang

Otolaryngologist

University of Arizona

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