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  • Writer's pictureJulie Soukup

Unleash the Power of Video in the ER: Transforming Communication and Automating Processes via Video

Updated: Dec 5, 2023

Our sponsored 'Take 1: Patient. A podcast about Patient Communication Excellence' recently featured a use case in the Emergency Room.

Dr. Eric Wilke discusses the use of video in the Emergency Room sparked great interest and curiosity about its potential. I've had the privilege of collaborating with Dr. Wilke as we develop additional resources for the ER. These resources not only equip providers with patient experience and education tools but also save them valuable time.

Apart from recording patient visits, Dr. Wilke's practice sends pre-recorded videos to patients. These videos cover common ER symptoms such as non-specific chest pain, asthma, and migraines. Any provider at their hospital can share these videos with their patients.

Dr. Wilke and his Emergency Room Team are committed to achieving more with less, making efficiency their top priority.

We eagerly anticipate the innovative ways in which providers and Emergency Room physicians will utilize our tool, leveraging their expertise to drive further expansion.

The power of our tool is fully realized when in the hands of dedicated providers who excel in communication and patient education. The use case for the Emergency Room is undoubtedly one to closely monitor.

To quickly summarize our ER Podcast:

• Dr. Eric Wilke is a physician, entrepreneur, and technology specialist focusing on emergency care and patient communication.

• He had discovered gaps in the emergency room, such as inadequate documentation solutions for recording conversations between physicians and patients and high volumes of printed discharge information being thrown out.

• He developed an Electronic Medical Record software with a media function to help condense discharge instructions into one page or less and enable audio recordings of patient interactions. Partnering with Medical Memory allowed for a better patient experience while building out this program.

• The recordings provide structure around what should be discussed with the patient during the visit, help ensure all relevant information is provided, increase retention rates for patients, reduce task-switching interruptions from providers, and provide medical legal protection.

• Providers should not be afraid of the medical-legal risk associated with recording patient interactions, as it has been generally considered safe.

• The use of checklists to determine what should be recorded during a patient interaction can provide structure and guidance for practitioners.

• Patients can benefit greatly from recordings with improved understanding and absorption of information discussed in a visit.

• Recordings may lessen task-switching interruptions in fast-paced environments such as emergency departments.

• Providers should assume that patients are recording visits already and take ownership of the process by implementing checklists.


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