SMS Terms of Service

Medical Memory

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1. You will receive SMS text messages from Medical Memory that provide you with our services. These may include notifications of new video content available from your healthcare providers, videos shared with you from patients that know you, and other important notifications related to your account. You will never receive marketing messages from Medical Memory.

2. You can cancel the SMS service at any time. Just text "STOP" to the short code. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.

3. If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at patient@themedicalmemory.com or (855)667-4000.

4. Carriers are not liable for delayed or undelivered messages

5. As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency varies. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

6. Messages may include two-factor authentication (2FA) one time passcodes if your access level requires 2FA. Only one message will be sent per request for the current one time passcode.

7. If you have any questions regarding privacy, please read our privacy policy: https://www.themedicalmemory.com/privacy