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John McMillen, Pharmacy rep for The Medical Memory, our HIPAA Compliant App

Learn How to Leverage Video in the Pharmacy

partner with 
John McMillen
Pharmacy Consultant

Team up with John to leverage video within the Pharmacy.

Improve patient adherence

Strengthen patient experience scores (HCHAPS)

Increase profits via patient education! 

*Meds to Beds Programs *Outpatient Pharmacy *Hospital Pharmacies *Specialty Pharmacies*HUB and Distribution    

Using Video in the
HUB Services EcoSystem





Data Managemnt

Post Hub Tracking

Manufacturer Support

Patient Enrollment Timelines


Next Steps

First Dose

Delivery Instructions

Setup Financial Assistance

Create Educational Support

Medication Admin and 'How To' 

Adherence Data

View Data

Aggregated Responses

Built in Questionnaire

Follow-up Direct to Patient from Manufacturer

Ongoing Adherence Tracking

Updates in Drug

Changes in Therapy Types

New Dosing

Patient Support

  • Improve and guide patient involvement at their own pace through asynchronous communication.

  • Ensure patients never miss important information by adapting communication to their preferences.

  • Deliver a consistent and impactful message through a series of personalized video messages

    • Welcome patients, provide information on the next steps, explain details about the drug, outline the typical timeline of treatment, clarify the patient's role, and give an overview of the medication

    • Provide drug information and warnings directly to patients, encourage viewers to share with caregivers and family members, inform them about accessing support and documentation, and provide contact information for assistance.

    • Deliver personalized updates to patients regarding their treatment progress, such as completion of prior authorization, sending of the first dose, confirmation of insurance coverage, delivery dates, instructions on how to administer the medication, information on where to find support, and details about local pharmacies or their own physician.

Manufacturers use video for educating patients about medications and specialty medications

Manufacturer Support

  • Consistent message to patients

  • Tracking patient engagement

  • Adherence data

  • Aggregated questionnaire responses

  • Quickly adjust messaging as needed directly to patients

  • Direct messages to patients from the manufacturer to augment Hub

  • Customizable questions direct to patients

  • Patient journey tracking

  • Proof they watched it and were educated

  • Consent tracking optional, I understand what I just watched

Value of Using Video for Specialty Pharmacy


Ensure patients are aware of processes, where they are in fulfillment and are able to provide feedback to you on their schedule


Ensure patients receive consistent message from your team.


Let your team focus on the live actions that separate your HUB from others


Communicate with your patients even when you are unable to talk to them directly

Sending Patient Medication Videos and Recording Meds to Beds can have huge financial benefits for hospital and outpatient pharmacies.  Medication Videos increase patient adherence and increase first fill percentages

Video in HUB for instant ROI

Extend your team without hiring new people.

Educating patients and tracking engagement helps support adhearnce

Traditional Hospital and Pharmacy Medication Use Case

Video Medication Information and Send to Patients to Increase HCAHPS and Reduce Readmission and improve Medication Adherence


Patient or Family Downloads Medical Memory.

Receive Immediate Information from your Pharmacy.

Record Medication Discharge and Record Meds to Beds to Increase HCHAPS Scores and Save Time for your Pharmacists


Patients Review Meds to Beds Videos from Pharmacy or Inform Medication Videos


Record remote Meds to Beds Conversation to save your pharmcists time and stop repeating the instructions


Record Discharge or Meds to Beds Specific Instructions

Patient Rewatch and Review

What Should We Record?

Best Practice Tip! 

Our team can help you create an easy script or checklist for your team to follow on every recorded video.  

Example Script for Video Recording Pharmacy Discharge Instructions

Check out our Podcast Coming Soon!!

Pharmacy Podcast for Stop. Start. Continue
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